Shipping Policy
Shipping & Delivery Information
Thank you for shopping at OTOMOS COLLECTIONS. We want to ensure you have a clear understanding of our shipping process and delivery timelines.
Processing Time
Orders are processed within 2-3 business days after payment confirmation. You will receive an email notification once your order has been processed and shipped.
Shipping Methods & Delivery Times
We ship internationally using reliable carriers. Delivery times vary by destination:
- Standard International Shipping: 15-30 business days
- Tracking: A tracking number will be provided once your order ships
Please note: Delivery times are estimates and may be affected by customs clearance, holidays, or unforeseen circumstances. We appreciate your patience.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
International Orders
For international shipments, please be aware that:
- Customs duties and import taxes may apply depending on your country's regulations
- These charges are the responsibility of the customer
- Delivery may be delayed due to customs processing
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment's progress.
Shipping Restrictions
We currently ship to most countries worldwide. If we cannot ship to your location, you will be notified during checkout.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@shopotomos.com within 48 hours of delivery (or expected delivery date) so we can assist you.
Contact Us
If you have any questions about shipping, please contact us at info@shopotomos.com.
Last updated: 16th October 2025